Love/Hate relationship with BSNL

The most responsible and irresponsible(at the same time) form of government based service ever. The frequent disconnection of BB is very usual with dataone connection provided by bsnl and some of the line condition that carries the signal is in such a dilapidated condition that its not possible for quality service until it is replaced and the line man will simply rejoin the exposed joins which corrodes subjected to env condition.
I tried to bring to notice of BSNL official thru online grievance method. It was logged on nov 2010 and the rest of response from BSNL is given below.
Looking at the resolution they have provided its pathetic. They have closed it without the problem being solved, reason- it's not a problem for them since its a commonly occurring situation.

* Name and ph no have been changed

Docket No. Date Booked Category Name
KRL/CO/2010/17587 19/11/2010 I XYXYXYXY PILLAI


Grievance Status Details
Docket No. KRL/CO/2010/17587
Date Booked 19/11/2010
Name XYXYXYXY PILLAI
Phone 0000000
Grievance Dataone Broadband frequently disconnects
Current Status CASE IS YET TO BE FINALLY DISPOSED OFF BY CIRCLE HEAD OFFICE . FORWARDED TO CONCERNED UNITS/SECTIONS FOR TAKING NECESSARY ACTION. PENDING AT TRIVANDRUM HEAD OFFICE.

revision:- 14/02/2011 got a call from bsnl, regarding the disconnection issue that was reported on below given date.
Once before in feb I received a call from bsnl regarding the BB and I said "NO haven't got a problem" and I started thinking when I complained and soon it struck me that it was on 19/11/2010 that I filed a grievance and repented saying no to a call that rarely comes. well in 14/02 i got a call and was asked again well then I asked them when was the complaint registered and they said it was some days back. I rectified by saying some months back and described my issue of frequent disconnection and also quoted that the IBF also have users facing the same problem and I thought its a trademark of BSNL to have such a BB connection. He replied that it could be a line problem . I even said that between my home to the telephone post there are 3 exposed joints which itself is pathetic and can I have a single line extended from the post to my home. response can be done. still waiting for the action.
Until now nothing happened and checking out the status of complaint - check out

Docket No. KRL/CO/2010/17587
Date Booked 19/11/2010
Name XYXYXYXY PILLAI
Phone 83743499
Grievance Dataone Broadband frequently disconnects
Current Status CASE FINALLY CLOSED BY CIRCLE HEAD OFFICE ON 14/02/2011 WITH THE REMARKS CLOSED

Online Grievance:- http://www.kerala.bsnl.co.in/Grievance/publicgrievance.asp

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